If you change your mind and don’t want to experience the Edi effect, you can return your item to us. However, we only accept returns on items if they are sent back in a resaleable condition - unopened in their original packaging. We cannot accept returns once opened and the tamper seal is broken.
You are responsible for the cost of safe return and postage back to our returns address. We recommend using a tracked service for your peace of mind.
We want your experience with Edi to be perfect, so if you have received a faulty item, we are really sorry.
Our customer service team would be happy to assist - please email us at info@edispirits.com, so that our team can advise you of next steps and time frames for a refund or replacement item.
We will arrange for a courier to collect the faulty item and return it to us.
Email us at info@edispirits.com or message us through our contact form to let us know that you would like to arrange a return, and we’d be more than happy to assist you.
We aim to process all returned orders within 14 working days. All refunds will be credited to the original credit card.
